Privacy Policy Summary – Effective Date: 20 May 2026

Westcountry Blinds Ltd is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law.

Information We Collect:

We only collect the information we need to give you a great service – things like your name, contact details, and the measurements and products you’ve asked us about. If you browse our website, we also receive basic technical information (like your IP address and browser type) so the site works properly.

We use your provided details to create and share with you quotations, process orders, arrange deliveries, invoices and keep you updated about your appointments. We never sell your information, and we only share it with trusted partners who help us deliver our services – such as BlindMatrix (our secure booking and CRM system), delivery couriers, and payment processors.

How We Use Your Information:

We process personal data in line with UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. We use your information to provide services, fulfil orders, and communicate with you. We do not sell your data.

Consent

• • Implied consent applies when you provide information to complete a transaction or request a service.
  • Explicit consent is required for marketing communications.

You can withdraw consent at any time.

Data Storage & Disclosure

Your data is stored securely within BlindMatrix’s CRM systems. We only share information with trusted service providers or when required by law. Payment information is processed through PCI‑DSS‑compliant gateways and securely deleted after the transaction.

Third‑Party Services

Some third‑party providers (e.g., couriers, payment processors) have their own privacy policies. External website links are not governed by this policy.

Security

We use industry‑standard security measures, including SSL and AES‑256 encryption, to protect your information. While no system is completely secure, we follow PCI‑DSS and recognised best practices.

Your Rights

You have the right to access, correct, delete, or object to the processing of your personal data. We operate a formal data protection complaints process as required under the Data (Use and Access) Act 2025. We may pause (“stop the clock”) on a request if clarification is needed and will conduct reasonable and proportionate searches.

Contact our data compliance team is based at Units 13–14 Marsh Lane Retail Park, Marsh Lane, Hayle, TR27 5JR.

Updates

If you’d like to update your details or ask a question, just contact us at info@westcountryblinds.co.uk or 01736 752397.